We want you to be satisfied with ADV Radius. This Refund Policy explains when and how you can request a refund. Payments and refunds are processed by our Merchant of Record, Paddle (Paddle.com).
If you are not satisfied with a cloud subscription, you may request a full refund within fourteen (14) days of your initial purchase. After this period, subscription fees already paid for the current billing cycle are non-refundable, but you may cancel to prevent future renewals.
Self-hosted license fees are refundable within fourteen (14) days of purchase, provided the license has not been activated or deployed in production. Once a license has been activated or the software has been delivered and put into use, the fee is non-refundable, as the product cannot be returned.
To request a refund, contact us at support@advradius.com with your order reference (found in the receipt Paddle emailed you). You may also contact Paddle Buyer Support directly at paddle.net. Please include the reason for your request so we can assist you quickly.
Approved refunds are issued to your original payment method through Paddle. Depending on your bank or card provider, it may take up to 5–10 business days for the funds to appear.
If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of the Service while the dispute is reviewed.
For any refund questions, contact us at support@advradius.com or via advradius.com.